We strive to always provide the highest quality of care to the veterans of our nation.  We recognize there may be times when a patient or family member has an issue which requires our attention.  Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Patient Representatives

We have three Patient Representatives on staff who are eager to help you with your concern in a timely manner.  The Patient Representatives —

• serve as liaisons between patients and the medical center/clinic
• act on the patient's behalf
• help patients understand their rights and responsibilities

Our Battle Creek Patient Representatives are located on the ground floor of Building 2.  Our Community Based Outpatient Clinics Patient Representative is located at the clinic in Grand Rapids.  Their contact information is located to the right.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.  We would appreciate hearing your feedback!

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them.  We also appreciate compliments about what we are doing right.