Battle Creek VA Medical Center
James Doelling | 269-966-5600 Ext. 35212
Medical Center Director
Mr. Doelling was appointed as Medical Center Director on October 14, 2018. Prior to this appointment, Mr. Doelling served as the Associate Director, PCS/Nurse Executive at the VA Greater Los Angeles Healthcare System since 2015. Mr. Doelling began his Nursing career as a Medical Oncology Staff Nurse for a hospital in Greenwich, Connecticut, in 1988. Mr. Doelling joined the VA in 2001 as the Intensive Care Unit (ICU) Nurse Manager at the VAMC in Providence, Rhode Island. He has since held a series of Nursing leadership positions at the VA Boston Health Care System and Hines VA Hospital in Illinois before being named Associate Director, PCS/Nurse Executive in Los Angeles. Mr.Doelling has 30 years of Nursing and leadership experience across a host of medical fields. He holds an MS in Organizational Management from Springfield College in Boston and a BSN from Duquesne University in Pittsburgh. Mr. Doelling leads, manages, and directs the planning and evaluation of health care services, as well as administrative and supporting operations for a Health Care Delivery System in the western part of MI, covering a 22 county geographic area with approximately 45,000 enrolled Veterans. He is a member of the VISN Executive Leadership Board.
Doug Dusenberry | 269-966-5600 Ext. 35213
Doug Dusenberry was named Associate Director on October 13, 2019 for the Battle Creek VA Medical Center. In this role, he will provide leadership and oversight of key administrative functions of the hospital to include Canteen Service, Community Care, Volunteer Services, Emergency Management, Facilities Management, Fire and Police Service, Health Administration, Supply Chain Management, Laundry Service, Nutrition and Food Service, Privacy Office and Prosthetics Service. Prior to his appointment as Associate Director, his most recent role was Chief Business Officer, James H. Quillen VA Medical Center in Johnson City, Tennessee, beginning in 2017. He has also served in a similar capacity at the Chalmers P. Wylie VA Ambulatory Care Center in Columbus, Ohio from 2015 through 2017. His prior VA assignments included serving as an Administrative Officer, Specialty Medicine Service and Manager of the Zanesville, Ohio Community Based Outpatient Clinic. Prior to joining the VA in 2010, Mr. Dusenberry served on active duty in the United States Air Force for 21 years, retiring in 2008. Mr. Dusenberry holds a Master’s Degree in Organizational Development from Webster University as well a graduate certification as a Master Black Belt, Lean Six Sigma, Healthcare Enterprise from Villanova University. Mr. Dusenberry is a graduate of the 2018 VA Healthcare Leadership Development Program, a 2019 participant in the Partnership for Public Service – Excellence in Government Executive Fellowship Program and is a member of the American College of Healthcare Executives (ACHE).
Ketan Shah, MD | 269-966-5600 Ext. 35212
Chief of Staff
Dr. Shah was appointed Chief of Staff on April 12, 2013. He served as Chief of Primary Care Service from June 2002 to April 2013. He is a Board Certified Internist. Dr. Shah Graduated from Bombay University, India. He completed three years of Internal Medicine residency at the Cook County Hospital in Chicago. He joined the Battle Creek VAMC in 1988. He has held several positions of progressive responsibilities at the Battle Creek VA. He has also served as ACOS for Ambulatory Care at the Battle Creek VAMC for six years. Dr. Shah is the chairperson of Clinical Executive Board, Executive Committee of Medical Staff, Peer Review Committee, Medical Records Committee and Clinical Product Review Committee at the Battle Creek VAMC. He is also a member of Strategic Planning Committee, Executive Leadership Quality Board and Integrated Ethics Council at the Battle Creek VAMC. In addition to his Battle Creek responsibilities, Dr. Shah is a member of VISN 10 Executive Leadership Council. Dr. Shah graduated from the class of 2004 Executive Career Field Program.
Michelle Martin MBA, BSN, RN | 269-966-5600 Ext. 35233
Associate Director for Patient Care Services
Ms. Martin is a native of Fort Wayne, Indiana. She received an Associates of Science in Nursing from Lutheran College of Health Professions in Fort Wayne, Indiana, a Bachelor of Science Degree in Nursing, and a Master’s in Business Administration with a specialization in Health Care Management from Indiana Wesleyan University in Marion, Indiana. Ms. Martin began her nursing career in 1993 at Parkview Memorial Hospital in Fort Wayne, Indiana. She came to the VA from St. Joseph Hospital in Fort Wayne, Indiana, where she spent almost 20 years in a variety of Nursing, Nursing Leadership, and Quality Management positions. She joined the Department of Veteran Affairs in March 2012 as the Facility Telehealth Coordinator and was responsible for the early implementation of the telehealth initiatives. She has held several clinical and management positions of progressive responsibilities at Northern Indiana Health Care System (VA NIHCS). She was appointed to the Chief Nurse for Operations at VA NIHCS in November 2013. In her role as Chief Nurse, she oversees the nursing practice in the acute medicine inpatient units, surgery and Emergency Room and Urgent Care, Home Based Care, and Telehealth programs. Ms. Martin is dedicated to serving the advancing nursing practice to provide the highest quality of nursing care with a focus on process improvement. She is a constant collaborator, working with all disciplines and administrative staff to drive Veteran and organizational outcomes. She is an active member in the local organization of Nurse Executive, Northeast Indiana Nurse Executive Organization.