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Battle Creek VA Medical Center


Leadership Team

James Doelling, Medical Center Director

James Doelling | 269-966-5600 Ext. 35212

Medical Center Director

Mr. Doelling was appointed as Medical Center Director on October 14, 2018. Prior to this appointment, Mr. Doelling served as the Associate Director, PCS/Nurse Executive at the VA Greater Los Angeles Healthcare System since 2015. Mr. Doelling began his Nursing career as a Medical Oncology Staff Nurse for a hospital in Greenwich, Connecticut, in 1988. Mr. Doelling joined the VA in 2001 as the Intensive Care Unit (ICU) Nurse Manager at the VAMC in Providence, Rhode Island. He has since held a series of Nursing leadership positions at the VA Boston Health Care System and Hines VA Hospital in Illinois before being named Associate Director, PCS/Nurse Executive in Los Angeles. Mr.Doelling has 30 years of Nursing and leadership experience across a host of medical fields. He holds an MS in Organizational Management from Springfield College in Boston and a BSN from Duquesne University in Pittsburgh. Mr. Doelling leads, manages, and directs the planning and evaluation of health care services, as well as administrative and supporting operations for a Health Care Delivery System in the western part of MI, covering a 22 county geographic area with approximately 45,000 enrolled Veterans. He is a member of the VISN Executive Leadership Board.

Nancy Konkle-Jackson, Acting Associate Director

Nancy Konkle-Jackson | 269-966-5600 Ext. 35213

Acting Associate Director

Ms. Konkle-Jackson was appointed Acting Associate Director on June 25, 2019. She started her VA career in 2011 as a Budget Analyst at the Battle Creek VAMC after 20 years of service in the U.S. Army. She has held positions of progressive responsibility including Chief of Fiscal Service at the Battle Creek VAMC. Ms. Konkle-Jackson has oversight for key Administrative Functions including Canteen, Community and Volunteer, Emergency Management, Facilities, Fire, Fiscal, Health Administration, Human Resources Management, Information Management, Laundry, Logistics (Supply/Materiel Management), Nutrition and Food, Police, Privacy, and Prosthetics.

Ketan Shah, MD, Chief of Staff

Ketan Shah, MD | 269-966-5600 Ext. 35212

Chief of Staff

Dr. Shah was appointed Chief of Staff on April 12, 2013. He served as Chief of Primary Care Service from June 2002 to April 2013. He is a Board Certified Internist. Dr. Shah Graduated from Bombay University, India. He completed three years of Internal Medicine residency at the Cook County Hospital in Chicago. He joined the Battle Creek VAMC in 1988. He has held several positions of progressive responsibilities at the Battle Creek VA. He has also served as ACOS for Ambulatory Care at the Battle Creek VAMC for six years. Dr. Shah is the chairperson of Clinical Executive Board, Executive Committee of Medical Staff, Peer Review Committee, Medical Records Committee and Clinical Product Review Committee at the Battle Creek VAMC. He is also a member of Strategic Planning Committee, Executive Leadership Quality Board and Integrated Ethics Council at the Battle Creek VAMC. In addition to his Battle Creek responsibilities, Dr. Shah is a member of VISN 10 Executive Leadership Council. Dr. Shah graduated from the class of 2004 Executive Career Field Program.

Michelle Martin MBA, BSN, RN, Associate Director for Patient Care Services

Michelle Martin MBA, BSN, RN | 269-966-5600 Ext. 35233

Associate Director for Patient Care Services

Ms. Martin is a native of Fort Wayne, Indiana. She received an Associates of Science in Nursing from Lutheran College of Health Professions in Fort Wayne, Indiana, a Bachelor of Science Degree in Nursing, and a Master’s in Business Administration with a specialization in Health Care Management from Indiana Wesleyan University in Marion, Indiana. Ms. Martin began her nursing career in 1993 at Parkview Memorial Hospital in Fort Wayne, Indiana. She came to the VA from St. Joseph Hospital in Fort Wayne, Indiana, where she spent almost 20 years in a variety of Nursing, Nursing Leadership, and Quality Management positions. She joined the Department of Veteran Affairs in March 2012 as the Facility Telehealth Coordinator and was responsible for the early implementation of the telehealth initiatives. She has held several clinical and management positions of progressive responsibilities at Northern Indiana Health Care System (VA NIHCS). She was appointed to the Chief Nurse for Operations at VA NIHCS in November 2013. In her role as Chief Nurse, she oversees the nursing practice in the acute medicine inpatient units, surgery and Emergency Room and Urgent Care, Home Based Care, and Telehealth programs. Ms. Martin is dedicated to serving the advancing nursing practice to provide the highest quality of nursing care with a focus on process improvement. She is a constant collaborator, working with all disciplines and administrative staff to drive Veteran and organizational outcomes. She is an active member in the local organization of Nurse Executive, Northeast Indiana Nurse Executive Organization.