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Battle Creek VA Medical Center

 

Appointments

Schedule a VA Appointment

There are many ways for Veterans to make health care appointments.

  • If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
  • If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.

Schedule an Appointment

By Phone

Follow the instructions on this page on how to make an appointment by phone at this facility.

Online

VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.

If you have VA health care benefits, you can schedule your VA primary care appointments online if you:

With your online account, you’ll also be able to:

  • Track the status of requests
  • Send messages about requested appointments
  • Get notifications about appointments
  • Cancel appointments
Schedule a VA appointment online.

Upgrade your Existing Accounts

We have established a number of procedures to assist you in getting an appointment without a long delay.  If you have received a letter stating that you need to make an appointment, please call the Medical Center's Telephone Triage at (888) 838-6446.

Who to Call

To make an appointment with a particular clinic or service, call (888) 214-1247.

Changing Your Appointment

For a listing of your current appointments, please call the Medical Center at (888) 214-1247 and press 2.

If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment.  This will allow us to reschedule you sooner as well as schedule one of your fellow Veterans for the original appointment date and time. Call (888) 214-1247 and press 2 to cancel.

Electronic Check-In

VetLink Kiosks are located in most patient check-in locations/waiting areas. VetLink is a self-serve kiosk with touchscreen technology. Patients can use VetLink kiosks to check-in for scheduled medical appointments and manage their personal information. Kiosk devices allow Veterans to: Check-in for scheduled appointments, view future appointments, view and validate insurance information, update next-of-kin information, view their account balance, and respond to national and site-specific questionnaires. Click here for a brouchure with instructions on how to use the VetLink Kiosk.  

Holidays

Please note: appointments may not be available on the following federal holidays:

  • New Year's Day (1/1)
  • Martin Luther King Day (3rd Monday in January)
  • President's Day (3rd Monday in February)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4th)
  • Labor Day (first Monday in September)
  • Columbus Day (2nd Monday in October)
  • Veterans Day (November 11)
  • Thanksgiving (4th Thursday in November)
  • Christmas (December 25th)

Information to Help You Decide about Where to Receive Your Care

VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:

  • Wait times for primary care, mental health, and some of the commonest specialties
  • If same day services are available in primary care and mental health
  • If Telehealth is available in primary care and mental health
  • If it has an emergency room
  • Facility contact information
  • Veteran satisfaction scores
  • Quality information comparing each VA and local area non-VA healthcare facilities

VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.