Customer Service - Battle Creek VA Medical Center
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Battle Creek VA Medical Center


Customer Service

Patient Advocates

The Patient Advocate and Veteran Experience Program promotes positive experiences for all our Veterans. A fundamental value in VHA is for all of our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner. We work directly with all departments on your behalf. If you have been unable to resolve questions or issues through the Service, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Ali Fout, Patient Advocate

Ali Fout

Patient Advocate
269-966-5600 Ext. 31990

Photo not available

Patient Advocate
269-966-5600 Ext. 31980

Dawn Thurkettle, Patient Advocate (Wyoming VA Community Based Outpatient Clinic)

Dawn Thurkettle

Patient Advocate (Wyoming VA Community Based Outpatient Clinic)
269-966-5600 Ext. 30434

Timothy Rankin, Patient Advocate (Wyoming VA Community Based Outpatient Clinic)

Timothy Rankin

Patient Advocate (Wyoming VA Community Based Outpatient Clinic)
269-966-5600 Ext. 30447

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Patient Advocate Liaison (PAL) - While you are here visiting our facility, if you have a concern and need assistance please ask to speak with a Patient Advocate Liaison (PAL). PALs are front line employees trained to address Veterans concerns where and when they occur and will contact other departments on your behalf.

For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.  We would appreciate hearing your feedback!

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them.  We also appreciate compliments about what we are doing right.