Customer Service
Patient Advocates
The Patient Advocate and Veteran Experience Program promotes positive experiences for all our Veterans. A fundamental value in VHA is for all of our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner. We work directly with all departments on your behalf. If you have been unable to resolve questions or issues through the Service, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.
Ali Fout
Patient Advocate
269-966-5600 ext. 31990
Dawn Thurkettle
Patient Advocate (Wyoming VA Community Based Outpatient Clinic)
269-966-5600 ext. 30434
Timothy Rankin
Patient Advocate (Wyoming VA Community Based Outpatient Clinic)
269-966-5600 ext. 30447
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
Patient Advocate Liaison (PAL) - While you are here visiting our facility, if you have a concern and need assistance please ask to speak with a Patient Advocate Liaison (PAL). PALs are front line employees trained to address Veterans concerns where and when they occur and will contact other departments on your behalf.
For a listing of additional contacts, please visit our phone directory.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center. We would appreciate hearing your feedback!
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
