Patient Aligned Care Team - Battle Creek VA Medical Center
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Battle Creek VA Medical Center


Patient Aligned Care Team

Patient Aligned Care Team
What We Do

What is PACT ?

PACT stands for Patient Aligned Care Teams. It is the VA’s model of team-based medical care and the goal is to enhance your experience of care, as well as to improve your health and wellness.

PACT represents a partnership between you, your health care providers, and your family and caregivers. It is a collaborative.

A PACT teamlet consists of:

  • A primary care provider
  • A registered nurse
  • A licensed practical nurse
  • A clerk

This teamlet will be responsible for your primary care and will meet periodically to discuss your health needs and ways to help you achieve your goals.

With PACT, you will see the same providers, and this leads to greater continuity in your care. In addition, you will now be able to communicate easily via secured messaging in My HealtheVet with a team of health care providers that know your needs and goals.

Key Staff

Associate Chief of Staff, Medical Service

Brian Hays, D.O.
(269) 966-5600 Ext. 31300

Service Information

PACT Teams are available to assist Veterans during the following hours:

Battle Creek VA Medical Center and Wyoming Community Based Outpatient Clinic

Monday, Tuesday, Thursday, Friday 8:00 a.m. - 4:30 p.m.
Wednesday – 8:00 a.m. - 6:30 p.m.
Saturday – 8:00 a.m. - 12:00 p.m.

Extended Hours Until 6:30 p.m. Available!

Team A- Thursdays
Team B- Tuesdays

Benton Harbor, Lansing, Muskegon

Monday - Friday 8:00 a.m. - 4:30 p.m.

Contact Info


  • Battle Creek VA Medical Center
    Wyoming Community Based Outpatient Clinic
    Benton Harbor, Lansing, and Muskegon CBOCs

Contact Number(s)

  • 269-966-5600

Hours of Operation

  • Hours Vary